Refund Policy

ATR USA aims to provide high-quality products and a positive customer experience. This Refund & Return Policy applies to purchases made directly through the ATR USA website and is designed to comply with applicable U.S. consumer protection laws.

Purchases made through third-party marketplaces, including Amazon, are subject to the return and refund policies of those platforms, which apply to those transactions.

For orders placed directly through the ATR USA website, return requests must be initiated within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in the same condition as received

• Include all original components and packaging

• Not show signs of misuse, improper handling, or installation

We reserve the right to deny or partially approve a return if the returned product does not meet these conditions.

Certain items may not be eligible for return, including:

• Customized or special-order products, unless they arrive defective or damaged

• Items returned outside the 30-day return window

Nothing in this section limits rights that cannot be waived under applicable law.

Refunds are issued only after the returned item has been received and inspected.

If a return is approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.

Original shipping charges are non-refundable, except where required by law.

Customers are responsible for return shipping costs unless the return is due to a confirmed defect or shipping error on our part.

ATR USA is not responsible for lost or damaged return shipments. Customers are encouraged to use a trackable shipping method and retain proof of shipment.

If your item arrives damaged or defective, please contact us promptly with your order number and a description of the issue. We may request additional information, including photographs, to assess the claim and determine the appropriate resolution.

To request a return for a purchase made through the ATR USA website, please contact us using the contact information provided on this website and include your order number and reason for the return. Our support team will provide return instructions if the request is approved.

his Refund & Return Policy applies only to purchases made directly through the ATR USA website. For orders placed through Amazon or other marketplaces, the applicable platform’s return and refund policies govern.